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| Typical Help on Call |
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Child Abuse |
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Abused or neglected children are also encouraged to phone YourCall as the counselors have vast experience to address such issues in a sensitive manner.
Abuse and neglect are broadly defined as any act that constitutes a threat to a child’s health and welfare. It may take the form of verbal, physical, emotional, psychological or sexual abuse.
Abuse also encompasses malnutrition and other kinds of deliberate neglect (physical, educational or emotional), which fails to provide for the child’s basic needs. Examples range from burns to exposure to extreme cold to withholding of food, water and medical care. Abused children may exhibit failure to thrive, slow development or lack of “normal” emotional responses and are deprived physically, psychologically, emotionally and spiritually.
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Referrals |
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The counselors help the person to understand that the abuse is not their fault and that they can do something about their situation. If the counselors, on assessment of symptoms, conclude that there is some kind of abuse, and that the caller is a minor, they will:
- Persistently guide them to act in their own best interest
- Encourage them to speak to their parents, teachers, another reliable person(s) or related institutions of authority
- Make them understand that abuse needs to be reported
- Refer them to the social welfare department
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Mood Altering Substances |
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All related enquiries into drug and alcohol abuse can be addressed. |
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Medicine / Drug Database |
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YourCall has access to a complete medicine / drug database. The counselor assists the caller with information on the specific medicine / drug, the contra-indications, when it should be taken and whether there is any dietary specification linked to the usage of the medicine / drug. |
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Trauma Debrief |
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YourCall counselors handle debriefing of any sort of trauma on a daily basis. A debrief takes place with an invitation to phone back if the need arises to discuss the situation further. In the case where assessment took place and the counselor feels that further professional assistance is required, they will advise or refer the caller to visit a professional for a further one-on-one session(s). |
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Poison |
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YourCall also has a database with poisoning protocols for the counselors to assist the caller with his or her need. The immediate and long-term protocols are addressed with the caller, who will then be advised to go to a medical facility or an ambulance will be dispatched if the patient is critical and in need of immediate medical care. This database will cover poison related aspects (even snake bites). |
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Emergency Medical Advice and Response |
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In the event of a medical emergency, YourCall will provide appropriate first aid advice, which enables a caller to provide assistance to the affected person until medical help arrives. If necessary, an ambulance can be dispatched immediately. |
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Important Health Knowledge |
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Health issues are complicated and can be unsettling if they are not properly understood. For example, someone could get the results of a blood test and not be entirely sure what it means. YourCall carries a complete database on investigative procedures and can assist the caller with the pertinent information. Basic health information such as dietary assistance and inoculations are also available. |
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Stress Management |
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YourCall’s counselors assist stressed callers on a daily basis. Counseling, advice and relaxation techniques are discussed with the callers. No definite risk evaluation takes place, but in the case where the counselor sees the need for further assistance, the caller will be referred to their doctor for initial assessment and further treatment. |
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HIV / Aids and Cancer |
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HIV / Aids and cancer are particularly difficult to come to terms with and our registered nurses are amongst the leading counselors in this field. They will advise the caller on how to manage and live with his or her condition in a sympathetic, understanding and highly professional manner at all times. The caller will also be referred to psychological counseling from a public trauma centre or a private institution. |
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Health Counseling |
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Chronic ailments and diseases such as Cancer, HIV / Aids, Diabetes and Asthma require a deeper understanding and more specialized knowledge and treatment to help both the patients and those around them to cope with the problem. |
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