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| Introduction |
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In today’s society, learning institutions are tackling new and more complicated issues every day. As part of their growing in a rapidly changing society, learners are becoming increasingly exposed to risks and threats to their well-being, regrettably also in their learning environment.
YourCall is a revolutionary well-being, health and safety support system designed to offer through your learning institutions, the peace of mind that comes with knowing that you have access to a dedicated professional assistance service. For added convenience, this service is available in all of the official South African languages.
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| Subscribers to YourCall merely dial a toll-free number to speak directly to highly experienced and friendly counselors who will do their utmost to identify the nature of the situation, and supply the required information using a sophisticated computer database. |
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| YourCall is able to get help and advice on: |
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- Child Abuse
- Drug Abuse
- Domestic violence and / or abuse
- Victimisation and intimidation
- Bullying
- Rape
- Poisoning
- Death of next-of-kin
- Kidnapping / Abduction
- Suicide of close family members
- Fire / Burns
- Motor Vehicle Accident - Trauma
- Hi-jacking - Trauma
- Provide expert counseling on a chronic ailment or disease and advice on how to manage and live with a condition (either that of the caller or of a caller’s family member or loved one).
- Provide callers with important knowledge on all aspects of health and safety.
- Provide expert information on medicines, including purpose, dosage, side effects, etc.
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| What makes YourCall different? |
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By calling YourCall line, learners and members of staff will be able to report to a trained operator / counselor, any unlawful and wrongful behaviour or activities taking place in their learning environment. Anything that may constitute a threat to their well being such as bullying, intimidation, aggressive behaviour, traumatic experiences, presence of drugs or other dependence inducing and mood altering substances, sexual harassment and violence, and other offences. This reporting may now be revealed in a totally safe and anonymous manner, without fear of victimisation. |
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How does the YourCall line work? |
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All calls will be initially received by qualified counselors who are specifically trained to take care of all the caller’s needs for well-being, providing guidance and counseling when needed. During the call, an incident report form will be compiled with the particulars of the case. The incident report form will then be filtered to an independent YourCall advisor who will assess the report and classify the contents into a risk logging structure of “High”, “Medium” and “Low” risk. The YourCall advisor will in turn consult with the learning institution concerned in order to discuss the case. The validity of the report will be assessed and the need for further investigation evaluated. Throughout the process, utmost care will be taken to ensure the principles of confidentiality are strictly adhered to in terms of The Protected Disclosures Act. |
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| Why choose YourCall? |
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There are a number of reasons why YourCall should be chosen as an instrument to discreetly add to the need to manage risks and threats within a learning institution and exposing unlawful and wrongful behaviour and activities
(without having to resort to conspicuous security measures):
- All YourCall personnel are qualified, experienced professionals in the nursing, legal and risk management fields.
- YourCall boasts professional, sophisticated and technologically superior control centres operating 24 hours a day, 365 days a year in South Africa and Europe.
- Callers from different cultural backgrounds and languages can be catered for by multilingual operators.
- YourCall follows the success of many other proven WiseCall service products.
YourCall is much more than a confidential reporting line. By subscribing to YourCall, learning institutions have access to WiseCall's valuable product offerings including assistance and advise on a range of specialised support services with direct access to individual professionals who will provide the appropriate advise for any given situation.
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