The employee Safe-T-Call hotline provides the opportunity for any employee or contractor to notify and report any Health and Safety related issue, non-compliance or defect to our call centre. The call centre is manned 24 hours a day by professional legal and health professionals who will capture and record all related information.

The Safe-T-Call Hotline is an anonymous real time, reporting line which will not only assist in creating a culture of a safe working environment for all to work in, but also assist in identifying, preventing and rectifying possible high risks prior to it materialising.

During various Health and Safety audits and root cause analysis by WiseCall and its networking partners, it was found that a majority of employees at the workplace have much to report in view of non-compliance with set standards, but were simply either afraid of victimization, or secondly concerned that the report would not be given the necessary attention by their direct supervisors and line management.

The Safe-T-Call Report Hotline therefore provides an opportunity for employees to report any unsafe / threatening issues anonymously (if they so choose) with the knowledge that their report will, in fact, receive the necessary attention from senior management and, by delegation, to the line manager or their elected representatives.

• Is manned by qualified legal and health professionals trained to obtain the most useful information during the call.
• In the case of an emergency, the caller can immediately speak to a medical doctor or nurse who will have access to a comprehensive database of all known medical issues at their fingertips.
• Immediate and direct links to all emergency services are available.
• The call taker, during a call via call patching service, has the ability to create a real time link to a representative of the client, in the case of life threatening situations.
• Most importantly, we guarantee anonymity, which if not in place, may have serious liabilities for your company and even possible criminal and civil litigation against senior management.
• Keeps accurate records and has a feedback system to the caller and accurate feedback to your company’s representative.
• Subscribes to Corporate Governance and all relative statutory requirements.
• As a contingency plan, have a fully operational off-site call centre, which will handle all operations within a matter of minutes in the case of any emergency, thus ensuring business continuity.
• Comply with all telecommunication licensing and requirements regarding the management of a call centre.